About

Below is a summary of my current skillset, familiar software, and personal bio.

Professional

Desktop Support:
Skilled in Windows, MacOS, Android, iOS, Linux (Debian, Arch) Operating Systems and standard software such as Office 365 (Outlook, Word, Excel), Modern Browsers (Edge, Chrome, Opera), Collaborative Software (OneDrive, Teams), Adobe CC Suite (Acrobat, Photoshop, Etc.), and more.
Server Deployment, Management, and Support
Experienced with Windows Server (12r2-22) setup and management, covering Active Directory, DNS, DHCP, Print Management, and Distributed File Server (DFS/NFS) implementation.
Network Configuration, Management, and Support
Proficient in wireless, VLAN, DNS, and DHCP setup, with hands-on experience in Cisco Meraki, Unifi, and Datto.
Firewall Management and Deployment
Skilled in WatchGuard, SonicWall, and Draytek firewall configuration, with expertise in rules, SNAT, VPNs, and content filtering.
Backup Systems Implementation and Support
Competent in Business Continuity Disaster Recovery (BCDR) and SaaS Backup for Teams, SharePoint, and OneDrive via Datto and Nasuni.
Security Monitoring and Incident Management
Experienced in estate reporting, incident response, and endpoint security management using SentinelOne, Heimdal, Watchguard EDR, Mimecast, Forcepoint, AutoElevate, and Threatlocker.
MDM Implementation and Support
Knowledgeable in device enrolment, compliance, and policy implementation using Intune and IBM MAAS360.
Microsoft 365
Familiar with tenant creation/setup, identity management, and information compliance through Entra, Exchange, SharePoint, Purview, and Azure.
Web Management
Familiar with DNS record management, site management, and content creation.
Hardware Installation
Skilled in installing and configuring servers, firewalls, BCDR systems, network switches, APs, and UPS.

Academic

I graduated from the University of Lincoln in 2017 with a Bachelor’s degree in Computer Science.

During my studies, I worked with languages such as C#, C++, Python, Java, R, PDDL, and CUDA. While I don’t use these every day, they’ve provided a strong foundation for the PowerShell automation that’s essential in my current work.

The culmination of my academic work was a 10,000 word paper on PACS Network Optimisation; dissecting current medical imaging techniques and how network optimisation can enhance the ability to transmit big data in relatively short time-frames. This involved simulation of scaling networks using NS3, and creating Big O notation representations of network efficiencies.

You can view my Academic works here.

Personal

My computer journey began over two decades ago when I learned to use DOS to launch games. While my love for games has never wavered, my relationship with books has been a steady passion that I’ve recently rediscovered after a few years hiatus. That’s one of the beautiful things about storytelling in books and games, the stories are ready when you are.

Outside of work, I enjoy tabletop games such as Dungeons & Dragons and Starfinder. They offer co-operative storytelling and character exploration that keeps me coming back. When I find time, I like to write creatively or learn about new systems.

I also enjoy level design, and have previously published maps for Counter-Strike.